Macau, 1 June, 2023 – SABA Hospitality, a leading provider of innovative solutions for the hospitality industry, is pleased to announce the integration of ChatGPT, an advanced language model developed by OpenAI, into their guest engagement platform. This integration marks a significant milestone in enhancing the guest experience and revolutionizing the way hotels interact with their guests.

The integration leverages SABA Hospitality’s existing AI model, while harnessing the power of ChatGPT’s natural language processing and artificial intelligence, to provide highly customized and efficient communication throughout the guests entire journey. The technology allows hotels to engage with guests in real-time, offering personalized recommendations, providing instant assistance, and delivering a seamless communication experience throughout the booking, pre-stay and in-stay journey.

By incorporating ChatGPT into their platform, SABA Hospitality enables hotels to offer round-the-clock support to their guests, regardless of their location or time zone. The advanced language model can understand and respond to guest inquiries, addressing common questions and concerns, while also providing tailored suggestions and recommendations based on individual preferences and the context of the interaction. This proactive approach to guest engagement ensures that hotels can deliver a personalized and memorable experience to every guest, while simultaneously improving their operational efficiency.

“Guest engagement is at the core of our mission at SABA Hospitality, and we are thrilled to introduce the power of ChatGPT into our platform,” said Alexander Wessels, SABA Hospitality’s Chief Product Officer. “This integration allows hotels to deliver a level of service that surpasses guest expectations, while also streamlining operations and increasing efficiency. It’s a win-win situation for both hotels and their valued guests.”

“Even more exciting is that we are just scratching the surface of what is possible. Hotels can already manage website chat widgets, digital waiters and our industry-leading digital concierge, from our existing environment, allowing for natural and efficient conversations within both simple and complex communication flows. But the opportunities are endless.”

With the integration of ChatGPT, SABA Hospitality’s guest engagement platform offers a wide range of features, including real-time messaging, instant translation capabilities, booking management, and intelligent recommendations. Hotels can utilize the platform to provide personalized suggestions for local attractions, dining options, and activities, ensuring that guests have access to tailored recommendations that enhance their stay.

About SABA Hospitality

SABA Hospitality is a leading provider of innovative solutions for the hospitality industry. With a comprehensive suite of guest engagement and management tools, SABA Hospitality enables hotels to elevate the guest experience and streamline operations. By combining cutting-edge technology with personalized service, SABA Hospitality helps hotels increase guest satisfaction, drive revenue, and build brand loyalty.

For media inquiries, please contact:

Byron Webster

Chief Growth Officer, SABA Hospitality

Phone: 0402 477 165

Email: [email protected]