SABA CHATBOT

Improved Guest Engagement Through Personalized Communication

Enhance your guest experience and streamline hotel operations through highly personalized communication using your guest’s preferred communication style.

What is the SABA Chatbot?

The SABA Chatbot is an automated communication platform that provides a quick and easy way for guests to communicate with a hotel or vacation rental property. Whether requesting services and amenities, asking a question, making a complaint, or seeking recommendations, our intelligent Chatbot provides responses instantly to the guest’s own mobile device, creating a seamless guest experience while removing workload off frontline staff.

This easy to access guest service agent lives and breathes with guests from the moment they book, to the time they check out. And they don’t need to download a thing! The SABA Chatbot is that essential employee you never had, but always needed, to elevate the guest journey and free up staff to engage in more high value tasks.

Why implement the SABA Chatbot?

AI Hotel Chatbot - Saba Hospitality

Messaging is your guest’s preferred method of communication. Offer guests a familiar way to connect with your property and:

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Increase guest satisfaction

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Drive revenue

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Decrease costs

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Mitigate the impacts of labour shortages

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Enhance your online reputation

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Eliminate language barriers

Instant Access to all Property Information and Services

The SABA chatbot understands the true intent of guest interactions, and provides on-brand responses in any language, for a truly personalized experience. Automate interactions such as:

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Amenity and service requests

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Guest questions

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Complaints

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Instructions

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Recommendations

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Real time feedback collection

AI Hotel Chatbot - Saba Hospitality

Why it works?

All information, instantly available to a guest’s mobile device, without any downloads. Available in your brand language and the language of your guests. Harness the power of A.I. for improved service levels, and an enhanced guest journey.

Moreover, with an easy to use and intuitive management dashboard, answers can be updated in seconds, so your guests always have the most up-to-date information at their fingertips.

Quick and Easy Installation!

Implement end-to-end automation and operate with unparalleled efficiency. We integrate with your existing job dispatch system, so all your requests flow directly from the guest’s mobile device, to the relevant resolver group. It’s quicker service with reduced staff effort.

OTHER BENEFITS

(you didn’t even know you needed)

Real-time Feedback Collection

Instantly identify service failures and implement effective service recovery

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Live Chat

Seamless handover from automated to live chat

Truly Multi-Lingual

Not just Google Translate, but native language services

HEAR FROM OUR CUSTOMERS

“By reducing unnecessary phone calls to the outlets our staff are more productive and can concentrate on guest requests more effectively.”

Jacobo Priegue Martinez

Resort Manager, Fusion Resort Cam Ranh

“…the automated chat (or chatbot), gives guests all the information they need instantly to their mobile phone, and has had a huge impact on reducing call volumes to our reception.”

Noli Soldevilla

Hotel Manager, Anya Resort Tagaytay

“The SABA system is a great vehicle to have all information in one location, making it super easy for guests to find what they are looking both before and during their stay!”

Phil Willey

Franchise Owner, Quest Penrith

“The SABA enhances communication, frees up staff, and increases revenue.”

Duncan Mars

Vice President Operations, Wyndham Destinations

Join the SABA Family

Brands we already help to transform their communications

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2023 Overview - SABA in Numbers

Chatbot Engagements

Orders Processed

$ Revenue Generated

Minutes of Staff Labour Saved

Let’s Chat

Chatbots are not the future of hospitality, they are its present. With the ability to engage all guests, no matter what language they speak, and reduce the work flow on front line staff, it’s no wonder accommodation providers around the world are turning to artificial intelligence to enhance guest experiences and transform their operational efficiency.