Macau – February 2, 2021.
SABA Hospitality Technology Solutions and Knowcross today announced the successful integration of their solutions into hotel operations at Shangri-La’s marquee property in Singapore. Integrating the two technologies now allows guests of Shangri-La Singapore to make requests through the SABA Hospitality interactive guest services platform, and for those requests to be automatically forwarded to the relevant resolver department. Hotel service, amenity, maintenance, as well as food and beverage orders, now no longer require intervention from front of house staff or the guest service centre. This direct and automated connection between a guest and the relevant hotel department takes place regardless of the guest’s presence on or off-property.

“We’re excited to remove the time and labour associated with manually entering guest requests into a dispatch system”, said Alexander Wessels, SABA Hospitality’s Executive Director of Accounts & Partnerships. “Hotels of all sizes receive large volumes of requests on a daily basis. Integrating SABA’s solution with the Knowcross dispatch system not only automates this process and significantly reduces the workload on frontline staff, but it allows the guest’s needs to be fulfilled in a timelier manner.”

“Offering contactless solutions that elevate the guest experience while seamlessly fitting within existing hotel operating systems, is vital in today’s environment. Our collaboration with Knowcross provides a humanized end-to-end virtual guest service solution at a time when reducing costs and finding greater efficiency is paramount.”

“Knowcross ideology has always been to empower hotels to reduce guest service time, increase productivity and minimise delays while closely monitoring and reducing the bottomline” noted Sachin Moudgil, director business development (APAC&MEA), Knowcross. “With this integration, hotels will have an option to have an integrated guest-facing solution that is flexible and scalable, further enhancing the guest experience deliverance by hotels”.

Effie Miao, Quality Improvement Manager at Shangri-La Singapore, has seen firsthand the benefits the integration of the solutions can offer. “SABA Hospitality’s digital guest platform has provided us the communication tools we require to run a smooth, efficient operation. Since implementing the solution, we have observed an increase in staff productivity and a decrease in workload. Integrating SABA with our existing Knowcross dispatch system has allowed our team more face-to-face time with guests, which has elevated our guest experience to new heights.”

Following the successful implementation into one of the world’s most well-known and prestigious properties, SABA Hospitality and Knowcross have a proven end-to-end partnership that both companies will look to build upon in 2021.

About SABA Hospitality
SABA Hospitality is a specialist solutions provider to the hotel and serviced apartment market. Its award winning technology provides contactless, engaging and cost effective solutions to accommodation providers in over 25 countries globally. SABA
Hospitality’s digital compendiums, mobile ordering platforms, and AI driven chatbot technology, digitizes the guest experience to provide a more engaging and dynamic experiences to guests of the most recognized and innovative hotel brands worldwide. Combining over 50 years in hotel operations and technology, SABA Hospitality’s product suite services a full spectra of properties, from economy hotels, to top luxury brands. For more information please visit sabahospitality.com

About Knowcross®
Founded in 2002, Knowcross is the global leader in hotel operations optimization software, developing proven service quality management solutions to help maximize efficiency, productivity and elevate guest service – with a direct impact on increasing the bottom‐line. The innovative Knowcross cloud-based (SaaS) platform includes a suite of pioneering applications including KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection, KNOW Tenant and KNOW Maintenance. All Knowcross solutions support multiple languages, can be fully customized, and seamlessly interface to the leading PMS systems, in-room control systems, staff safety devices, messaging gateways and fire alarm systems.
With a global customer base across 40+ countries, Knowcross is a trusted partner to some of the world’s most well-known global brands including Aqua-Aston, Capella Hotels & Resorts, Cheval Residences, Hoxton, Hyatt, Hilton, IHG, Kempinski, Minor Hotel Group, Oberoi Hotels & Resorts, Radisson Hotels, Rosewood, Sydell Group, Taj Hotels, The Doyle Collection, Sutton Place Hotels Shangri-La and Nikko Hotels; as well as marquee independents such as Angad Arts Hotel, Dolder Grand Zurich, Inn at Perry Cabin, Le Barthélemy Hotel & Spa, Le Bristol Paris, Mandarin Orchard Singapore, Ojai Valley Inn, The Curtain London, The Mark New York, The Ned London and The William Vale Brooklyn.

CONTACT:
Byron Webster – Executive Director, Marketing
SABA Hospitality Technology Solutions
[email protected]