InterContinental Phu Quoc Long Beach Resort, a captivating luxury destination set against the breathtaking backdrop of Phu Quoc Island, Vietnam, embarked on a journey to elevate the guest experience by embracing cutting-edge technology solutions. The resort envisioned a world of fascination where every aspect of the guest journey is nurtured through seamless operations and personalized interactions. To bring this vision to life, the resort collaborated with SABA Hospitality to implement the SABA Digital Compendium and SABA Mobile Ordering solutions, creating an enchanting environment that transforms every stay into an unforgettable experience. phuquoc.intercontinental.com

The Objectives

1. Enhance Guest Experience:
   Provide guests with easy access to resort information, services, and dining options directly from their mobile devices.
2. Increase F&B Revenue:
   Leverage digital ordering and upselling features to boost food and beverage sales, enhancing overall revenue for the resort.
3. Streamline Operations:
   Automate service requests and ordering processes to reduce the burden on staff and improve efficiency.

The Implementation

SABA Digital Compendium Module

The SABA Digital Compendium was deployed to replace traditional printed materials with a dynamic digital solution. Key features included:

• Interactive Content:
  Guests could access up-to-date information about resort amenities, activities, dining options, and local attractions through an intuitive interface.
• PDF and Link Integration:
  The compendium allowed the upload of PDFs (menus, brochures) and links to third-party services (spa bookings, local tours), providing guests with comprehensive information at their fingertips.
• iFrame Capabilities:
  The integration of multimedia content, such as videos and maps, enhanced guest engagement and provided valuable insights into the resort’s offerings.

SABA Hospitality Digital Compendium Module, customized for InterContinental Phu Quoc

SABA Mobile Ordering Module

The SABA Mobile Ordering solution enabled guests to place food and beverage orders from their mobile devices, significantly improving the dining experience across the resort’s restaurant and bar venues. Key features included:

• Integration with Micros Simphony POS:
  The mobile ordering system seamlessly integrated with the resort’s Micros Simphony POS, ensuring efficient order processing and accurate billing.
• User-Friendly Interface:
  Guests could easily browse menus, customize orders, and make secure payments directly from their smartphones.
• Real-Time Updates:
  The system provided real-time notifications about order status, ensuring guests were informed about their requests without needing to wait for staff assistance
• Convenience at the Pool Deck:
  Guests lounging at the pool deck could conveniently place orders for food and drinks, enhancing their overall relaxation experience.

SABA Hospitality Mobile Ordering Module, customized for InterContinental Phu Quoc

Feedback First-Hand

“The integration of SABA’s Digital Compendium and Mobile Ordering solutions has transformed the way we serve our guests. By embracing technology, we have not only enhanced convenience for our guests but also significantly improved our operational efficiency. The seamless integration with our Micros Simphony POS has streamlined our processes, allowing our staff to focus on delivering exceptional service.” – Thanh Ngo Minh (Cluster IT Manager)

Results

1)    Enhanced Guest Satisfaction

Feedback from guests indicated a significant improvement in their overall experience:

• Increased Convenience:
  Guests appreciated the ability to access resort information and place orders from anywhere on the property, particularly at the pool deck, enhancing their comfort and satisfaction.
• Positive Dining Encounters:
  The mobile ordering system allowed guests to enjoy meals without the hassle of waiting for service, leading to higher satisfaction ratings for dining experiences.
• Improved Guest Experience:
  The resort team is continuously improving the User Experience and User Interface to inspire the guests with thoughtful services and inspirational experiences across the resort, which encourages guests to explore and enjoy a memorable stay.

2)    Increase F&B Revenue

The SABA Mobile Ordering solution contributed to increased revenue for the resort:

• Higher Average Check Values:
  The system’s smart upselling features encouraged guests to explore additional menu items, resulting in an increase in average check sizes.
• Expanded Revenue Streams:
  The ability to promote additional services (such as spa treatments and excursions) through the digital compendium created new revenue opportunities.

3)    Improved Operational Efficiency

The implementation of SABA solutions resulted in notable operational improvements:

• Reduced Staff Workload:
  Automation of service requests and orders allowed staff to focus on delivering high-quality service, rather than managing repetitive tasks.
• Streamlined Communication:
  The digital compendium facilitated efficient communication between guests and staff, minimizing misunderstandings and enhancing service quality.

SABA Hospitality Product Overview

SABA Digital Compendium

The SABA Digital Compendium Module digitizes traditional paper-based compendiums, providing a dynamic and engaging guest experience. With features such as PDF and link uploads, guests can easily access menus, price lists, and activity & class schedules on any device. The integration of iFrames allows for seamless inclusion of videos, maps, webpages, and more. This comprehensive digital platform not only promotes contactless interactions but also streamlines operations and enhances revenue opportunities for properties in the hospitality industry.

SABA Mobile Ordering

The SABA Mobile Ordering module revolutionizes the way guests place orders, offering a seamless and convenient experience. Guests can easily browse menus and item lists, and make payments directly from their own mobile devices (if required). The system streamlines operations and reduces costs, making it an essential tool for hotels and resorts. By automating guest ordering and enhancing revenue opportunities, the SABA Mobile Ordering module provides a comprehensive solution that enhances guest satisfaction and boosts operational efficiency.

Further Reads:

• Case Study: SABA Hospitality at Amora Sydney: https://sabahospitality.com/mobile-ordering-at-amora-sydney/ 
• Case Study: SABA Hospitality at Royal on the Park, Brisbane: https://sabahospitality.com/alternatives-to-cut-tablet-costs-by-90-percent/ 
• Case Study: SABA Hospitality at Mariner Shores Resort, Gold Coast: https://sabahospitality.com/case-study_saba-digital-compendium 

ABOUT SABA HOSPITALITY

A LEADING HOSPITALITY TECHNOLOGY PROVIDER FOR CONTACTLESS GUEST EXPERIENCES
Enhance your guest experience and streamline operations through personalized communication and digitization using your guests own personal device.

SABA Hospitality is a specialist solutions provider catering to the entire spectrum of the hospitality industry, like hotels, serviced apartments, vacation rentals, restaurants, and many other businesses. Our award-winning technology provides contactless, engaging, and cost-effective solutions in over 30 countries globally.

With our digital compendiums, mobile ordering platforms, and A.I. driven Chatbot technology, we digitize the guest experience to provide a more engaging and dynamic experience to guests of the most recognized and innovative brands worldwide.

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Contact us: [email protected]