The Benefits of Mobile Ordering in Hospitality

Mobile ordering has become increasingly popular in the hospitality industry, especially in hotel restaurants, bars, and In-Room-Dining. With the increasing demand for convenience and speed, mobile ordering has become a must-have feature for hotels to offer their guests. In this buyer’s guide, we will discuss the benefits of mobile ordering in hospitality and how it can be used for housekeeping requests. We will also discuss how mobile ordering can be used for housekeeping requests and why SABA Hospitality is the premier supplier for mobile ordering solutions in the industry.

Benefits of Mobile Ordering in Hospitality

Mobile ordering has many benefits for both guests and hotels. For guests, it provides a convenient and contactless way to order food and drinks. For hotels, it can increase revenue and improve operational efficiency. Here are some of the benefits of mobile ordering in hospitality:

1. Convenience: Mobile ordering offers guests the convenience of ordering food and drinks from their smartphones without having to wait in line or interact with staff. This is especially useful for guests who are in a hurry or prefer to avoid crowded areas.
2. Speed: Mobile ordering allows guests to place their orders quickly and efficiently, which can reduce wait times and improve the overall dining experience.
3. Increased Revenue: Mobile ordering can increase revenue by allowing guests to order more frequently and easily.
4. Customization & Personalization: Mobile ordering allows guests to customize their orders to their preferences, which can improve satisfaction and loyalty. It also allows hotels to personalize the guest experience by offering customized menus, promotions, and recommendations based on guest preferences.
5. Upselling: Mobile ordering can be used to upsell additional items, such as desserts or drinks, which can increase revenue for the hotel.
6. Analytics: Mobile ordering provides hotels with valuable data on guest preferences and ordering patterns, which can be used to improve menu offerings and marketing strategies.

Mobile Ordering in Hotel Restaurants and Bars

Mobile ordering, or digital dining as it is often called, too, can be used in hotel restaurants and bars to provide guests with a seamless and convenient dining experience. Guests can use their smartphones to browse menus, place orders, and pay for their meals without having to interact with staff. This can reduce wait times and improve the overall dining experience.

Mobile ordering can also be used to upsell additional items, such as desserts or drinks, which can increase revenue for the hotel. Hotels can also use mobile ordering to collect valuable data on guest preferences and ordering patterns, which can be used to improve menu offerings and marketing strategies.

Mobile Ordering in In-Room-Dining & at the Pool

Mobile ordering can also be used in In-Room-Dining to provide guests with a convenient and personalized dining experience. Guests can use their smartphones to browse menus, place orders, and request delivery to their rooms without having to interact with staff. It can also be used at the pool or beach, allowing guests to order food and drinks from their lounge chairs without the need to leave the pool or beach area.

Mobile Ordering for Housekeeping Requests

Mobile ordering can also be used for housekeeping or other service requests, such as requesting towels or extra bathroom amenities. Guests can use their smartphones to place requests, which can be fulfilled by housekeeping staff without having to interact with guests, improving efficiency and reducing wait times for guests. Here are some of the ways mobile ordering can be used for housekeeping requests:

1. Requesting Towels: Guests can use mobile ordering to request extra towels, beach towels, or pool towels.
2. Requesting Bathroom Amenities: Guests can use mobile ordering to request extra shampoo, conditioner, soap, or other bathroom amenities.
3. Requesting Room Cleaning: Guests can use mobile ordering to request room cleaning or to schedule a specific time for housekeeping to clean their room.

SABA Hospitality as the Premier Supplier

SABA Hospitality is the premier supplier of mobile ordering solutions in the hospitality industry. They won “Best Mobile Ordering & Room Service” at the 2023 Hotel Tech Awards, confirming their user-friendly system, integration possibilities, and excellent level of support. SABA Hospitality’s digital dining suite offers a customizable solution for mobile ordering and digital information. Their progressive web app (PWA) is customizable to your brand and can be used for mobile ordering in hotel restaurants, bars, and in-room dining. SABA Hospitality’s e-commerce and shopping carts allow hotels to create new revenue-generating opportunities and automate guest requests and purchasing. SABA Hospitality’s mobile ordering solutions can also be used for housekeeping requests, providing a contactless solution for guests to request items and improving the overall guest experience.

Conclusion

Mobile ordering has become a must-have feature for hotels to offer their guests in restaurants, bars, In-Room-Dining, and housekeeping requests. Mobile ordering offers guests the convenience of ordering food and drinks from their smartphones without having to wait in line or interact with staff. Mobile ordering can also be used to upsell additional items, collect valuable data on guest preferences and ordering patterns, and improve efficiency and satisfaction for guests. Hotels that implement mobile ordering can improve the overall guest experience and increase revenue.