Hospitality Chatbot
Let the Hotel Chatbot Handle the Repetitive
Let your team focus on service, not answering the same question 40 times a day.
Our hospitality chatbot handles the repetitive, routes the urgent, and never drops the ball.
Built for Hospitality. Powered by Experience.
Ask yourself: How much time has your team wasted on low-effort questions that consume high-value staff time?
Every hotel team wants to deliver fast, consistent service, but front desks remain flooded with the same repetitive requests: Wi-Fi passwords, booking times, late check-outs.
Designed by hoteliers for hoteliers, our hotel chatbot delivers fast, consistent, and helpful responses to guests every time they reach out.
It isn’t a generic AI. It’s a rule-based chatbot for hospitality industry operators who need to provide instant answers, update content quickly and easily, and integrate directly with their booking engine and guest services.
Used in 30+ countries | Trusted by major brands | GDPR Compliant | #1 Room Service Platform – HotelTechReport
Built to Lighten the Load & Lift the Ratings
At SABA Hospitality, we build technology grounded in real hotel experience, not software theory. Our solutions are built to reduce frontline pressure, enhance customer satisfaction, and seamlessly integrate with your existing operations.
This is hospitality service delivery, redefined for modern convenience.
Deflect Over 50% of Guest Requests
Our chatbot automates standard inquiries. This cuts down on phone calls, front desk visits, and internal escalations, freeing up staff for tasks that need a human touch.
Lower Labour Demand by Up to 25%
Hotels using our chatbot platform report significant reductions in frontline staffing needs without compromising service quality.
Accelerate Response Times
Even during full bookings, guest requests are answered instantly. No more long queues at reception or high call abandonment rates.
Improve Upsell Revenue & Booking Conversions
Real-time prompts turn guest inquiries into revenue opportunities, guiding them toward services, upgrades, and bookings they may have missed otherwise.
Multilingual & Consistent Across Properties
Our chatbot delivers consistent responses in any language, maintaining brand standards from city hotels to resort destinations.
Staff Can’t be Everywhere, But Your Chatbot Can
Having experienced the demands and challenges of hotel management directly, we designed our chatbot to fix (or at least streamline) the specific communication problems hotel staff face every day.
Staff are repeatedly asked the same questions: Wi-Fi, check-out times, amenities… the list goes on.
Our hospitality chatbot automates standard responses, freeing frontline staff to manage in-person service and high-priority guest interactions.
Guest service delays rise as limited staff struggle to handle multiple communication channels.
Our hotel chatbot deflects 50–60% of guest inquiries, maintaining service speed even during peak periods.
Service quality varies depending on staff availability, language fluency, and training.
Chatbots in hospitality provide round-the-clock, multilingual support that ensures every guest receives accurate and timely assistance.
Upselling is inconsistent, and guest inquiries don’t always convert into bookings or add-ons.
Our booking chatbot suggests services, promotes specials, and provides personalised recommendations at the moment of engagement.
Hear from our Customers
24/7 Service Without 24/7 Staffing
For hotel managers focused on service consistency, faster response times, and smarter operations, this is the hotel bot hospitality leaders trust.
Automates Guest Questions
Our hospitality chatbot provides immediate responses to routine inquiries. Common questions like Wi-Fi setup, breakfast hours, or late check-out procedures are answered instantly, eliminating delays and unnecessary staff intervention.
Makes Contextual Recommendations
Functioning as a virtual concierge, the chatbot recommends relevant services based on guest needs. This includes local attractions, spa bookings, late check-outs, or food and beverage offers delivered at key moments in the guest journey to drive action.
Provides Step-by-Step Instructions
From operating in-room amenities to accessing special services, the chatbot gives clear, easy-to-follow guidance in multiple languages. Guests receive accurate information based on their stay, leading to an improved customer experience overall.
Manages Complaints & Routes Escalations
Our chatbot applies predefined workflows to categorise and escalate complaints to the appropriate department. Using multi-layer alerts and notifications, unresolved items are routed through internal communication channels.
Live Content Control & Ongoing Support
Hotel managers can update chatbot content, including guest FAQs, service hours, and promotions. Changes can be managed through our support team to ensure accuracy without technical burden.
Setup & Training Included
We manage all onboarding within weeks, not months. Each chatbot is configured based on your brand and property. Hotel teams are trained directly for on-time readiness without the need for in-house IT.
Scan, Ask, Tap, Done. No Waiting, No Hassle.
Our chatbot is designed for hotels that operate in high-occupancy, multilingual environments. No apps, no downloads, just fast, helpful service whenever and wherever it’s needed.
Step 1: Configuration & Setup
Your chatbot is configured by our team based on your property’s services and operations. Content is customised to your operations, offerings, and more, and integrated with your existing service platforms.
Step 2: Guests Start the Conversation
Scan a QR code, open the hotel website, or tap a prompt in your digital compendium. The hospitality chatbot is right there, ready to assist in the guests’ preferred language.
Step 3: Instant, Accurate Responses
Does someone want the Wi-Fi code? Looking for spa hours? Curious about local attractions or how to order room service? Guests just ask, and the chatbot gives property-specific answers in real time.
Step 4: Redirect to Relevant Service
Guests can book a table, request housekeeping, get directions, anything specific to your hotel. If something requires human attention, the chatbot escalates it to the right staff member behind the scenes.
Start the Shift to Smarter Guest Communication
Our chatbot is a direct response to the operational challenges faced across the hospitality industry, which we’ve worked, lived, and breathed firsthand.
This solution aims to ensure your guests receive fast, consistent, and helpful responses every time they reach out, across every touchpoint. It’s a direct extension of your team, trained to reflect your brand and service standards, and deliver an improved guest experience, every time.
Designed by hoteliers, implemented with care, and proven to perform. This is automation that reduces the pressure on your people and improves service delivery.
