SABA CHATBOT
Improved Guest Engagement Through Personalized Communication
Enhance your guest experience and streamline hotel operations through highly personalized communication using your guest’s preferred communication style.
What is the SABA Chatbot?
The SABA Chatbot is an automated communication platform that provides a quick and easy way for guests to communicate with a hotel or vacation rental property. Whether requesting services and amenities, asking a question, making a complaint, or seeking recommendations, our intelligent Chatbot provides responses instantly to the guest’s own mobile device, creating a seamless guest experience while removing workload off frontline staff.
This easy to access guest service agent lives and breathes with guests from the moment they book, to the time they check out. And they don’t need to download a thing! The SABA Chatbot is that essential employee you never had, but always needed, to elevate the guest journey and free up staff to engage in more high value tasks.
Why implement the SABA Chatbot?
Messaging is your guest’s preferred method of communication. Offer guests a familiar way to connect with your property and:
Increase guest satisfaction
Drive revenue
Decrease costs
Mitigate the impacts of labour shortages
Enhance your online reputation
Eliminate language barriers
Instant Access to all Property Information and Services
The SABA chatbot understands the true intent of guest interactions, and provides on-brand responses in any language, for a truly personalized experience. Automate interactions such as:
Amenity and service requests
Guest questions
Complaints
Instructions
Recommendations
Real time feedback collection
Why it works?
All information, instantly available to a guest’s mobile device, without any downloads. Available in your brand language and the language of your guests. Harness the power of A.I. for improved service levels, and an enhanced guest journey.
Moreover, with an easy to use and intuitive management dashboard, answers can be updated in seconds, so your guests always have the most up-to-date information at their fingertips.
Quick and Easy Installation!
Implement end-to-end automation and operate with unparalleled efficiency. We integrate with your existing job dispatch system, so all your requests flow directly from the guest’s mobile device, to the relevant resolver group. It’s quicker service with reduced staff effort.
OTHER BENEFITS
(you didn’t even know you needed)
Real-time Feedback Collection
Instantly identify service failures and implement effective service recovery
Live Chat
Seamless handover from automated to live chat
Truly Multi-Lingual
Not just Google Translate, but native language services
HEAR FROM OUR CUSTOMERS
“By reducing unnecessary phone calls to the outlets our staff are more productive and can concentrate on guest requests more effectively.”
“…the automated chat (or chatbot), gives guests all the information they need instantly to their mobile phone, and has had a huge impact on reducing call volumes to our reception.”
“The SABA system is a great vehicle to have all information in one location, making it super easy for guests to find what they are looking both before and during their stay!”
“The SABA enhances communication, frees up staff, and increases revenue.”
Join the SABA Family
Brands we already help to transform their communications
2023 Overview - SABA in Numbers
Chatbot Engagements
Orders Processed
$ Revenue Generated
Minutes of Staff Labour Saved
Let’s Chat
Chatbots are not the future of hospitality, they are its present. With the ability to engage all guests, no matter what language they speak, and reduce the work flow on front line staff, it’s no wonder accommodation providers around the world are turning to artificial intelligence to enhance guest experiences and transform their operational efficiency.
