How Important is the Millennial Traveller? Very Important!

How Important is the Millennial Traveller? Very Important!

If you’ve been following our blog posts (hopefully you have been or I may be out of the job soon!), you may remember me talking about those pesky trouble makers we all call Millennials when discussing how gamification can engage staff. Truth be told (and just between...
Artificial Intelligence in Hotels to Improve the Guest Journey

Artificial Intelligence in Hotels to Improve the Guest Journey

Has anyone ever seen the movie Short Circuit? It was made in 1986 and I remember seeing it as a young kid. Long story short, there was a robot in that movie called ‘Number 5’, and that quirky little bloke seems to enter the front of my mind whenever I hear the words...
Online Reviews – It’s a number game!

Online Reviews – It’s a number game!

455 Million! Now that’s a big number, huge in fact. But what does it represent? I suppose I could go down the ‘metaphorical road’ and tell you all it represents ‘opportunity’ or ‘missed opportunity’ for that matter. In fact, that would actually fit the purpose of this...
From Zero to Hero – How to avoid damaging online reviews

From Zero to Hero – How to avoid damaging online reviews

When me and my business partners opened our new ice cream shop in Bali, the initial aim was simple, be the number 1 dessert place on the island. I mean, who could resist trying the #1 dessert outlet in the #1 tourist destination in the world right? An ambitious goal...