See how Trevo’s self-service kiosks meet SABA Hospitality’s digital compendium, mobile ordering and AI concierge – delivering one connected guest journey from arrival to in-room service to check-out at Grand Prince Hotel Osaka Bay.
ABOUT GRAND PRINCE HOTEL OSAKA BAY
Set along Osaka’s vibrant waterfront, Grand Prince Hotel Osaka Bay is known for its refined design, expansive spaces, and commitment to elevated hospitality. Catering to both international travelers and business guests, the hotel has long prioritized comfort, efficiency, and thoughtful service.
In its continued pursuit of excellence, the property partnered with Trevo and SABA Hospitality to introduce a fully integrated guest-experience stack – combining self-service hardware with an in-stay digital ecosystem, all designed around the way modern travelers actually move through a stay.
Visit the website and book a room: https://www.princehotels.com/osakabay
THE PARTNERSHIP AT A GLANCE
TREVO
The Arrival Layer: Self-service check-in & check-out kiosks and mobile pre-arrival experience that move guests from lobby to room in minutes.
SABA HOSPITALITY
The In-Stay Layer: Digital compendium, mobile food ordering and a multi-language AI concierge – keeping guests engaged across every in-stay moment.
THE CHALLENGE
Front-desk arrival is one of the most defining moments of a guest’s stay – yet at large urban resorts it is also one of the most fragile. Peak check-in windows, multilingual guests, and rising international demand stretched the team thin and risked turning a warm welcome into a wait. At the same time, once guests reached their room, requests for menus, dining bookings, or housekeeping requests still flowed through phone calls to the front desk – fragmenting the experience and pulling staff away from higher-value moments.
Grand Prince Hotel Osaka Bay needed more than a faster check-in. The property needed one continuous, multilingual guest experience – covering arrival, in-stay services, food and beverage, and check-out – that felt unmistakably “Grand Prince” while letting staff focus on the human moments that define hospitality.
THE SOLUTION
Trevo and SABA Hospitality came together as a single technology partner, joining their respective strengths into one connected stack. Trevo owns the arrival layer – self-service kiosks, mobile check-in, digital keys and check-out. SABA Hospitality owns the in-stay layer – a digital compendium guests browse from their own device, mobile food ordering across F&B outlets, and a multi-language AI concierge named “Prince.” Together they cover the guest journey end to end.
01 – Effortless arrival – Trevo self-service kiosks
Three Trevo kiosks sit at the heart of the GP Osaka lobby, offering Japanese and English flows side by side. Guests complete registration, ID verification, payment and key issuance in minutes – without ever joining a queue. Staff are freed from transactional check-in and can step forward as hosts.
- Self check-in & check-out: 24/7, on the guest’s terms
- Digital room keys: issued straight to the guest’s phone
- Bilingual flows: Japanese and English side by side
- Live PMS sync: real-time folio and arrival analytics
02 – Discover everything in one tap – SABA Digital Compendium
From the room or anywhere else, guests open the property’s “Explore” hub powered by SABA Hospitality – a single mobile destination for everything the hotel offers on their own mobile device. The Top Picks tiles surface the Order Guide, Web Check Out and Seibu Prince Global Rewards, while interactive cards lead deeper into Restaurant & Bars, In-Room Dining, In-Room Services & Housekeeping, Hotel Services & Amenities and Facilities.
Menus, brochures, spa flows and seasonal “What’s On” promotions all live in one place, with the look and feel guests recognize from the front of house – no app download, no friction.
- Interactive content – up-to-date menus and offers
- PDF, link & iFrame integration – spa, tours, loyalty
- Seasonal “What’s On” – specials front and center
03 – From the pool to the pillow – SABA Mobile Ordering
SABA Mobile Ordering lets guests browse menus, customize dishes and order food and drinks straight from their phone – whether they are relaxing in the room, on the pool deck or in a public area. Orders flow directly into the kitchen with the right routing, while real-time status updates keep guests informed without a single call to the front desk.
- POS-ready order processing – accurate billing, no double-handling
- Smart upsell & cross-sell – recommended add-ons and pairings lift average check size
- Order anywhere on property – from In-Room Dining to Restaurant & Bars
- Real-time order status – guests are kept informed without waiting on staff
04 – A concierge that speaks every language – SABA AI Chatbot “Prince”
“Prince” is the property’s AI-powered virtual assistant. Guests can ask direct questions one at a time and get instant answers in their own language – about the hotel, F&B, services, transport or what’s on around the bay. The same conversation surface guides them to Explore the hotel or to scroll seasonal specials under “What’s On.”
- 24/7 availability – no hold times, no calls back
- Multi-language support – eliminates language barriers
- Reduces call volume – fewer reception & concierge calls
- Seamless handoff – staff step in for high-touch requests
THE RESULTS
“Together, Trevo and SABA give our guests a single, seamless journey – from a self-service welcome at the check-in kiosk to ordering breakfast in their room and chatting with our AI concierge in their own language. It is hospitality, made effortless.” – Grand Prince Hotel Osaka Bay
85% Kiosk utilization rate
A seamless experience is only as effective as its adoption. At Grand Prince Hotel Osaka Bay, the impact of the joint Trevo and SABA stack is reflected not just in design, but in real usage. With an 85% kiosk utilization rate at the front of house, plus active in-room engagement with the SABA Compendium, Mobile Ordering and the Prince AI concierge, the hotel is now serving guests through a single, connected digital experience.
Enhanced guest satisfaction across the journey
Guests no longer wait in line to arrive, no longer call down for menus, and no longer struggle in a second language to ask for help. Reviews consistently highlight the speed of check-in, the convenience of ordering from the room, and the comfort of an assistant that answers in their preferred language – at any hour.
Increased F&B and ancillary revenue
SABA Mobile Ordering’s built-in upsell and cross-sell prompts have lifted average check sizes across In-Room Dining and bar venues, while the SABA Compendium opens new revenue streams by surfacing spa, dining and seasonal experiences guests would otherwise miss. Trevo’s check-in upsell module captures incremental revenue at the moment of arrival itself.
Operational efficiency that gives the team back its time
Routine work – registrations, payment, menu enquiries, basic FAQs, dining bookings – is now absorbed by Trevo and SABA Hospitality. Staff focus on hospitality moments that genuinely require a human, while the analytics behind both platforms give management a live view of arrival flow, F&B performance and guest preferences.
Setting the benchmark for end-to-end hospitality
Trevo and SABA Hospitality together demonstrate how intelligent systems can enhance – not replace – the essence of hospitality. By owning different stages of the journey under one integrated experience, the partnership shows what future-ready hotels can achieve when arrival hardware and in-stay digital services are designed as a single, coherent layer of guest care.
Ready to deliver the same end-to-end experience?
To find out more about the joint Trevo × SABA Hospitality offering, drop us an email at [email protected] and we’ll walk you through a journey designed for your property.
Or visit our websites for additional information and contact forms: https://trevohospitality.com/ and https://www.sabahospitality.com/
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